Terms & Conditions

Welcome to www.AnnettesSoulCreations.com! These Terms and Conditions govern your use of our website, including any blog content and our online store. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as any additional terms and policies referenced herein. If you do not agree to these terms, please do not use our website.

Intellectual Property

a. All content on our website, including but not limited to text, graphics, logos, images, and downloadable materials, are the intellectual property of www.annettessoulcreations.com and protected by applicable intellectual property laws.
b. You may not reproduce, distribute, modify, display, or use any content from our website without our prior written consent.

Blog Content

a. The blog content provided on our website is for general informational purposes only. It does not constitute legal, financial, or professional advice.
b. We strive to provide accurate and up-to-date information, but we make no warranties or representations regarding the completeness, accuracy, reliability, or suitability of the blog content.
c. Any reliance you place on the blog content is at your own risk, and we shall not be held liable for any losses or damages arising from your use of the blog content.

Online Store

a. Our online store offers jigsaw puzzles, prints, canvas and other various items for sale. All purchases made through our online store are subject to our Privacy Policy and the Terms and Conditions stated in section c.
b. We reserve the right to modify, suspend, or discontinue any aspect of our online store without prior notice.
c. These terms and conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our site at your own risk. We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refunds. Prices for all products are subject to change.

Purchases and Payment

We accept the following forms of payment:
• Credit Cards
• Debit Cards
• Apple Pay
• Google Pay

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the website. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through our website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Return Policy

All sales are final, and no refund will be issued.

Damaged/Defective Product

Your product will be replaced if it is damaged or defective. For this to take place you must submit the following information via email to contact@annettessoulcreations.com, no more than 7 days from the date or receipt of your product. Please include the following:

1. Reason it is damaged/defective.
2. Photos of the entire front of product
3. Photos of the entire back of product
4. Photo of Barcode area
5. Photos of packaging
6. Photo of shipping label

Production, Shipping and Delivery

All products except jigsaw puzzles are created upon receipt of order. Please allow 5-8 business days from when the order is placed for production. Please note the first business day after an order is placed is considered as the first of these 5-8 days. Estimated times could be longer during peak holiday periods.

Once the product is complete, delivery will take place as soon as reasonably possible. Usually 2 – 10 business days depending on your location and method of delivery. Higher zone areas could take up to 21 business days.

When you purchase goods through our site, the goods will be delivered through one of the following methods:


If you purchase goods from the US for delivery to a destination outside the United States, your purchase may be subject to importer sales and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making your purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
Age Restrictions
The minimum age to use our site is 18 years old. By using this site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

User Conduct

a. You agree to use our website in a lawful manner and not to engage in any activity that may harm, disrupt, or interfere with the functioning of our website or the experience of other users.
b. You may not use our website for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations.
c. If we believe you are using our site illegally or in a manner that violates these terms or conditions, we reserve the right to limit, suspend or terminate your access to our site. We also reserve the right to take any legal steps necessary to prevent you from accessing our site.

User Registration/Accounts

When you create an account on our site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate these terms and conditions.

Limitation of Liability

a. To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website or any content therein.
b. We do not warrant that our website will be error-free, uninterrupted, or free from viruses or other harmful components.

Third-party websites and content

Our website may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through our website or any Third-Party Content posted on, available through, or installed from our website, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave our website and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from our website or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.


You agree to indemnify and hold harmless, Annette Crutchfield dba Annette’s Soul Creations and its affiliates, officers, directors, employees, subsidiaries and agents harmless from any actions, claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising from your use of our website or any violation of these Terms and Conditions.

Dispute Resolution

Subject to any exceptions specified in these terms and conditions, if you and Annette Crutchfield DBA Annette’s Soul Creations are unable to resolve any dispute through informal discussion, then you and Annette Crutchfield DBA Annette’s Soul Creations agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final in binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Annette Crutchfield DBA Annette’s Soul Creations. The cost of any mediation or arbitration will be shared equally between you and Annette Crutchfield DBA Annette’s Soul Creations.
Notwithstanding any other provision in these terms and conditions, you and Annette Crutchfield DBA Annette’s Soul Creations agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of
California. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in San Diego.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting the revised terms on our website. Your continued use of our website after any modifications will constitute your acknowledgment of the modified terms.


If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

Please contact us if you have any questions or concerns. Our contact details are as follows:
Annette’s Soul Creations
PO Box 710231, Santee, CA 92072
You can also contact us through the feedback form available on our site.